Capel Receives Customer Service Honor

Capel Rugs has received a “Best Of Houzz 2015” award for customer satisfaction from Houzz, a leading online platform for home remodeling and design ideas and sourcing.

Each year, the Best of Houzz title is awarded to outstanding members of the home improvement industry for design and customer satisfaction. This year, more than 25 million monthly unique users from the Houzz community participated in the nomination process, with winners selected from among more than 500,000 designers, contractors, home-remodel companies, product sources and other professionals that are active participants on the website.

Customer satisfaction honors are determined by a variety of factors, including the number and quality of client reviews a professional received in 2014. Winners receive a “Best Of Houzz 2015” badge for inclusion on their site profiles, a tangible demonstration of their commitment to excellence. These badges help homeowners identify popular and top-rated home professionals across a wide range of product and service categories – from architects and home builders to landscape pros and remodelers.

“We are thrilled to receive this prestigious award,” said Cameron Capel, vice president of national accounts for Capel Rugs. “Customer service has always been a cornerstone of our business, and to earn this recognition – which is based on direct feedback from homeowners and other Houzz users – is especially gratifying. The Best of Houzz award validates all the hard work and dedication our team applies every day toward making sure all of Capel’s customers receive the very best purchase and service experience possible.”

The Houzz website provides homeowners and remodelers from coast to coast with a “360-degree view of home building, remodeling and design industry professionals, empowering them to engage the right people and products for their project,” said Liza Hausman, vice president of industry marketing for Houzz. That view includes a variety of resources to assist with purchase decisions, such as project portfolios, product line descriptions and client reviews.

“We’re delighted to recognize Capel Rugs among our ‘Best Of’ professionals as judged by our community of homeowners and design enthusiasts who are actively remodeling and decorating their homes,” Hausman added.

Author: Sally James

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